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VoIP Service Provision: Focus on End User Perception
voip telecommunications technology
One of the most important things you can do as a retailer of this new generation of phone services is to make sure that your customer has a good understanding of what your service is supposed to do for them.

This should be basic to your customer service. At the same time, you take a load off your support team by being upfront about what your service is all about.

It is especially important to follow through with this in the VoIP industry. For one thing, we are still at the industry’s infantile stage. Misconceptions abound.

You can do this immediately from your website. Address common issues using your support pages, particularly through the FAQ section. When your sales teams go on follow-up calls, make sure to have a script prepared, listing down points for discussion. Here are some of them:

Your customer does not need to be hooked up to a computer in order to use your VoIP service – Being clear about this will actually help close the deal. Many still perceive VoIP services as computer-bound, that a VoIP phone account is useless when not around the computer. Read More